Frequent questions

We constantly receive many questions through our contact forms, and many of them are recurring. That’s why we’re working to include these questions in this section for the benefit of our customers. Please check if your question can be answered here.

For more information, send us a message using our contact form.

All food and beverages, alcoholic or non-alcoholic, 24 hours a day.
Activities/Entertainment
Use of areas such as:
-Spa, jacuzzi, steam room, sauna
-Gym
-Tennis court
-Free parking
-Taxes and tips
We have a beach club, a private beach area, and beach access.
Upon arrival, you will be provided with rules and regulations, which you can review before your arrival through this link. Link We accept pets (maximum 2 pets per room) per day. A waiver of responsibility with rules and regulations will be signed upon arrival. Please review terms, costs, and conditions upon arrival.
Only Ocean View includes minibar
General pools: 8:00 am to 10:00 pm.
Beach Club: 11:00 am to 9:00 pm.
The Day Pass is currently under occupancy at the hotel. To check availability, please call: 322 226 46 00 Ext: 5301 or 5302